Polices

Cancellation Policy:

I understand that things can come up. I value your time, and hope you value mine too. In the event you need to cancel your appointment, please be sure to notify me no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee. Any appointment not cancelled within 24 hours of the scheduled date and time falls under my cancellation policy protocol. You will be charged 25% of the service before being able to book another service. If you have any questions regarding this policy please communicate them before committing to an appointment.

Service Adjustment Policy:

Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed. I am committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment.

Product Return Policy:

A very lightly used product may be returned by the next scheduled appointment you have with me. Make sure to reach out to me with your concerns as soon as possible after using the product.

Salon Etiquette:

I love your kids, however for the environment I am creating and to give you the best experience children are not allowed unless they have an appointment. Please make sure you have arranged care for your children or we will reschedule your appointment. All fees will apply to reschedule if it is in the 24 hour period. Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. I have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

Every client has the right to privacy and confidentiality. The conversations you have with me will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside Companies.